Dell Alienware: I hate you so much.Helpful?YesNoMike of Slidell, LA on March 26, 2012Satisfaction RatingI purchased the Alienware Aurora ALX for $3001.00 back in 2009. I hope if anyone is thinking about buying any Alienware/Dell product that they reconsider. I can't believe this brand new NVIDA graphics card is not working properly. All Rights Reserved. Check This Out
Anyway, used it again and only got 1 1/2 hours of battery power. My hope in finding your email is to only get my issue resolved. The computer worked fine for a few months and crapped out again. The most serious problems I have encountered with Alienware is their not honoring their warranty, not giving me a student discount when I purchased the system, and tech support refusing my
I asked for help from Dell, and they wanted a lot of money to fix what seems to me to be a recall problem that never happened. After several failure at installing updates, the fan is starting to run ever rapidly bringing the laptop to die. You just told me that you can't fix my computer, and gave me two options. I complained to Dell/Alienware and they agreed to replace the laptop with a better machine called an M17x-R3.
In October, I was trying to figure out when the check was going to arrive and it was "under review" for over a month. I just paid $2,500 for the laptop, $91.00 for the Netgear Push 2 TV 2000 and $205.00 for a software package. When I browsed the website, I noticed that a hard drive was purchased. Alienware Backlit Keyboard Not Working I am paying high interest rates on a laptop I haven't used for a consistent month in a year.
If not, you need to unplug the keyboard first and then plug it properly. I'm sure you can imagine the disappointment I must feel as a consumer of your product. I have probably spent over 15 hours on the phone with these folks and had techs in my home 3 times since January. http://en.community.dell.com/owners-club/alienware/f/3746/t/19588743 It is exactly the same keys that are the problem on both keyboards.
After another week, I received my computer back in one piece with all features working and decided it would be a good idea to purchase an extension on the warranty that Alienware Laptop Keyboard Locked Have to say it scares me a little taking it fully apart as don't have the equipment to do it mainly, i.e earth straps etc. To my eyes, that is a badly manufactured part. That and all my fans were grinding like all get out.
He hung up.
After 9 hours of erasing hard drive, re-installing Vista Windows, the system crashed. Alienware Keyboard Doesn't Work When I received the R3 I was shocked to find it was made of soft plastic and only had one video card. Alienware M17x R4 Keyboard Not Working Although she was content with the new computer, I just couldn't live with spending $2500 on a product that not only doesn't offer the high performance of the "best gaming laptop
I build PCs for a living. http://da4design.com/keyboard-not/asus-keyboard-not-working.php We reformatted it and I started the clock to see how long it would take before it died again, which took another few months. I do not share that opinion given the issues I have experienced with this product. From the first week in May until a week ago I didn't hear anything from them. Alienware 17 Keyboard Not Working
But no one gets back to me. You could remove the keys with a CPU “chip puller” tool. I believe that if the tables were reversed, you would feel the same way.Helpful?YesNoEno of Okotoks, AB on Aug. 31, 2011Satisfaction RatingI got one of the first M17X computers they made, this contact form My family payed so much for this laptop and it doesn't work properly. Vote cast successfully Vote removed successfully 0 Save Changes Cancel Your reply: Post × Report Content Inappropriate content
The technician was from the area and was extremely nice, so I decided to give her another chance to fix the original problem; along with the damage she had done to Alienware Keyboard Lights Not Working Let us help you take care of your device Free Consultation Free! Well, they said, they could use it to fix someone else's computer.
Dell is the most horrible company that I can think of and it warms my heart that they're slowly disappearing. Since the beginning, my monitor goes black after a few hours of gaming. Basically, I sent the computer into an abyss, and I had pretty much written it off because nobody could tell me that they had any record that I'd even sent it Alienware Laptop Keyboard Not Lighting Up HotHardware 31,838 views 7:50 How to Fix AlienwareFX lights not turning on - Duration: 1:14.
Hold on a second. I got no answer, he automatically transferred me to the refund department who refunded me the $205 for the software package and when I said about the other issue, he hung And when I asked if I could speak to the supervisor of the person I was talking to, I was told the supervisor would not be willing to help me. navigate here I contacted Dell customer support and spoke with a representative explaining my problem.
This is ridiculous. Forums Technical Support Alien M17x R4 Some keys not working! Two weeks later, I received the computer back with a new LCD monitor and cheap-looking, yet stable RAM. Not to mention my time on the phone.
My 2 front speakers on this laptop also aren't working. They didn't blame the router, but blamed on the ISP. Yes hundreds. more detail Request a call back Digital Home Plan $119.99 3PCs and 2 Mobile Devices Unlimited Support +TechGenie PC Optimizer/Support Dock valid for 5 Years for $30 $149.99 Limited Period
This person did more stuff and now my computer screen looked like a mess. Having 2 video cards is a massive performance boon for sure, but it is also a safety net in that one card can fail and the machine will continue to be They are horrible. Working...